Agreement
Using crunchsync.com or the CrunchSync service means you accept these terms. If you accept them for a company, firm or practice, you confirm you are authorised to bind it. If you do not accept them, do not use the service.
This agreement is with CrunchSync, 30 North Gould Street, Sheridan, Wyoming 82801, United States. That is our trading name and our business address for correspondence and notices. We publish no company registration number, no entity type and no founding date, and nothing on this site should be read as claiming one.
The service
CrunchSync is a subscription service that brings authorised Xero reporting data into a defined range of a Google Sheets workbook, on demand or on a schedule.
Setup is guided and that guided step is part of what you are buying. After you request a trial we reply by email, ask which reports you produce today, and connect your first Xero organisation with you.
CrunchSync starts with read-only reporting workflows. It does not replace Xero, and it does not change your source accounting records.
Your account and authorisations
You are responsible for:
- the Xero organisations you authorise CrunchSync to read, and for holding the right to authorise each one;
- who you grant access to the Google Sheets workbooks that receive the data, and what those people do with it;
- keeping the Xero and Google credentials used with CrunchSync secure;
- withdrawing an authorisation when someone leaves your team, when a client relationship ends, or when you no longer want an organisation connected.
You can withdraw a Xero authorisation in Xero at any time, without asking us. Data already written into your workbook stays in your workbook and remains under your control.
Acceptable use
You must not:
- attempt to access another customer's data, account or workbook;
- reverse engineer, decompile or copy the service, or attempt to derive its source code;
- probe, scan or load-test the service without our written permission;
- use the service in a way that breaches your agreements with Xero or Google, or the rights of the people whose data you connect;
- share or resell access in a way that gets around the organisation count on your plan;
- use the service to break the law.
Third-party services
CrunchSync is an independent product. It is not affiliated with, endorsed by or sponsored by Xero Limited or Google. Xero is a trademark of Xero Limited. Google Sheets and Google Workspace are trademarks of Google LLC.
Your use of Xero and of Google Workspace stays governed by your own agreements with those companies. We cannot change those agreements, and we are not responsible for the availability, pricing or behaviour of their products. If Xero or Google changes an API, a permission model or a product term, CrunchSync may have to change with it.
Fees
Plans are priced in USD and billed monthly at the prices published on the pricing page. Every plan starts with a 14-day trial, and no credit card is required to start it.
These terms do not set a refund policy, a notice period, a proration rule or a minimum term, because CrunchSync does not publish one. If you want to change, pause or cancel a plan, email mail (at) crunchsync.com and we will confirm in writing what happens to your billing.
Taxes, bank charges and currency conversion costs are yours unless we agree otherwise in writing.
Intellectual property
We own the CrunchSync service, the software behind it, this website and the report templates we supply. While your trial or subscription is active you have a non-exclusive, non-transferable right to use them.
Your accounting data is yours. So are your workbooks, formulas, layouts and commentary. We claim no ownership of the data CrunchSync reads from Xero on your instruction or writes into your workbook.
You may keep and adapt any report template we supply, including for reports you produce for your own clients. You may not resell the templates as a product of their own.
Availability and changes to the service
These terms include no uptime commitment, no availability target and no service level agreement. The service can be unavailable during maintenance, during a Xero or Google outage, or without notice.
We may add, change or withdraw features. If we withdraw something your reporting depends on, we will email the address on your account.
No warranties and limitation of liability
The service is provided as is and as available. To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.
CrunchSync is a reporting tool. It does not give accounting, tax, audit or financial advice and it does not replace your own review. You stay responsible for checking the figures in any report you rely on, file or publish.
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the service is limited to the fees you paid us in the twelve months before the claim arose. Where a jurisdiction does not allow one of these exclusions, that exclusion applies only as far as its law permits.
Suspension and termination
You can stop using CrunchSync at any time and withdraw the Xero authorisation in Xero.
We may suspend or end access if an account breaches these terms, if fees go unpaid, if the law requires it, or if carrying on would put another customer's data at risk. Where the circumstances allow it, we will email first and say what needs to change.
When access ends, CrunchSync stops refreshing data. What is already in your Google Sheets workbook stays there. The sections on acceptable use, intellectual property and liability continue to apply.
Changes to these terms
We may update these terms. The last-updated date at the top of this page is the marker for the current version, and if a change is material we will email the address on your account. Using the service after a change means you accept the updated terms.
Governing law and disputes
These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules.
You and CrunchSync agree that any dispute arising out of these terms or the service is subject to the exclusive jurisdiction of the courts located in the State of Wyoming, United States. Nothing here removes a right you hold under the mandatory consumer law of the country you live in, where that law says the right cannot be given up by agreement.
Before either side files anything, write to us. Most of what ends up in a dispute is a billing question or a scope question that an email settles faster than a filing does.
Contact
For questions about these terms, or about a signed agreement or data processing addendum your organisation needs, email mail (at) crunchsync.com. The support page sets out what to include so we can answer without a second round of email. Notices under these terms can also be sent to 30 North Gould Street, Sheridan, Wyoming 82801, United States.
How we handle information submitted through this website is covered in the privacy notice.